January Customer Service Superstar



Life Enrichment Assistant: Jason Caskey

The UHCC team is nominating Jason Caskey as our Customer Service Superstar for the month of January. Jason is our Life Enrichment Assistant and everyday he comes to work ready to make great memories with our UHCC residents. Jason is a team player by constantly helping wherever necessary, especially in the dining room.

One of Jason’s peers stated “He is always picking up shifts in the dining room or coming in to help whenever it is hectic, he really goes above and beyond to make sure the residents are happy!”  You can always count on him to step up and help out in any way possible, even flexing his hours to make sure residents needs are always being taken care of. 

When we asked UHCC residents about Jason they smile & giggle saying he is the best manicurist they have ever met! One resident in particular has bonded with Jason and finds joy in her daily interactions with him:

“He is always so kind and gentle. He will stop to talk to me and will not only care about what I am saying but has interesting stories to tell as well. He does my nails perfectly and notices when I need them done. He is an advocate and a hard worker, I really just love him to pieces.” Barb Z.

Jason is not only and advocate but a friend to all our residents at Urbandale Health Care. He is a core team member that assures we are not only providing excellent care but excellent quality of life. Throughout Jason’s five years he has proved to be an amazing asset to our UHCC team, and a ray of sunlight to UHCC residents and families.