February 2017 Customer Service Superstar



Urbandale Health Care Center is proud to nominate Viola Albright as Customer Service Superstar for the month of February. Viola has been dedicated to our UHCC family for seven years as a Certified Nurse Assistant and Restorative Aid. The thing that makes Viola so special is her willingness to help her peers at a moment's notice and her love for our residents. When asked about Viola Assistant Director of Nursing, Lisa, stated "Viola is an AWESOME team member. She will get weights on residents that haven't been finished, pick up extra showers, and is a reliable team member to her peers." We can also count on Viola to help with any special outings for our residents. When residents have special New Chapters planned Viola ensures they are prepped and pampered. She will spend extra time to pick out a nice outfit, put on makeup and jewelry, and do their hair. Viola also is a committed volunteer on our group outings. She will come in on her days off to ensure residents are ready and then will tag along for the outing to help in any way she can. And last but not least she has stepped up to help lead our Restorative Therapy Exercise Program that is held every Wednesday. Through this program Viola helps lead exercises for a group of 10-15 residents. During this program she is encouraging and positive. Barb, resident of UHCC, said "Viola can challenge us but still allow us to have fun. We love when she helps lead the program." We are proud to have such a committed team member that everyday lives by our motto "Residents First, Employees Always."